

Superior Inn Guests Tell Us Their Stories
Superior Inn Guests Tell Us Their Stories
Here at The Superior Inn Grand Marais, we strive for excellence in customer service. We love hearing stories and reviews from our hotel guests. We would love to hear about your experience with us. If you have a story to tell, just click the button below and chose from four ways to add your experience.

Our last experience staying at this hotel several years ago wasn’t the best and we said we’d never come back...never say never! The remodel is great! The outside and a lot of the inside, including rooms, lobby and common areas, are beautiful. They even have a small bar area that serves beer and wine and a small appetizer menu. Friendly and accommod...
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Corner King Suite with Balcony right down to the water, and very pleased with the Suite and views, location, good breakfast included, very large oversized Whirlpool/Swimming Pool Combo area, and pleased with overall customer service.
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Enjoyed our time here. The facilities were fabulous. The breakfast was wonderful and filling. The lobby bar and bistro was delicious. Lots to see and do in this area. Light house, water falls, wish we had gotten to to Isle Royale National Park but boat was broken. Next time. Went to Canada for a day. Wish we had see the northern lights. Reasons to ...
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It seems that they have this hotel setup so all the rooms face the lake with balconies to enjoy the view. We travel frequently and have stayed at 7 hotels in just the past year and this was one of our absolute favorites in all of our travels. The rooms were nicely updated and very clean. They had a microwave along with the fridge so if you want to ...
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The accommodations were wonderful, the staff was friendly, and the hot breakfast was most welcomed. We stayed here with our Corgi and the provisions to make the grounds dog friendly were first rate. Other people staying with their dogs were also very friendly. An all around very pleasant experience.
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Every once in a while you run onto a hotel that is so inviting and comfortable that you just want to stay longer. This hotel is one of those. The staff was very friendly, knowledgeable, and helpful. I was pleasantly surprised when I stumbled into this place. Thank you Best Western Plus Superior Inn.
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We had a great stay at this hotel. Our room was comfortable & clean. Listening to the waves of Lake Superior was amazing! Great breakfast, easy walk to restaurants & brewery. Thanks Shawn & the rest of staff for making this a great stay. We were happy to have a place for our snowmobile trailer, & easy access to the trails.
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The Best Western Hotel, Superior Inn, in Grand Marais, MN is an exceptional accommodation on the North Shore of Lake Superior. Quality of the room, service, amenities and breakfast were apparent. My hotel room had a patio window and outdoor seating facing a few feet from Lake Superior. An absolutely relaxing experience hearing the rolling surf and ...
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We are somewhat biased as we have enjoyed the Lodge on the Lake in Grand Marais for several years. When we heard that Holland Hospitality was in the last stages of renovations at the Superior Inn Grand Marais we had to return, we were not disappointed. We could go on about the knowledgeable staff, amazing view from our balcony, the peacefulness of ...
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Our room was facing Lake Superior and we enjoyed seeing the water and the coastline view, and hearing the crashing waves. The room was very nicely appointed, the linens were very nice, and the breakfast had items not usually seen on Best Western buffets. We would stay again - gladly!
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Hands down the best hotel experience last evening at the Best Western in Grand Marais, MN. The innkeeper /bartender / front desk clerk — All in one due to a staffing shortage was THE BEST! What a positive attitude and overwhelming welcoming spirit. Rooms are comefortable and roomy with excellent views of the sunrise on Lake Superior — I’d return i...
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Hotel rooms that overlook the Big Lake are a coveted thing. All of the rooms I have stayed in at this property take special care to feature gorgeous views of the lake! The rooms themselves are well worth the price to feel like you have indulged a bit! The hotel lobby and breakfast room have been renovated recently.
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I love the renovations in the lobby and the new whirlpool tub on the first floor. We had a steam shower Jacuzzi suite on the third floor, overlooking Lake Superior. The room was clean and stunning. it is definitely a wonderful place for a romantic evening. The view was incredible. Front desk reception was pleasant and welcoming. The breakfast was d...
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All rooms have a great view of Lake Superior. Rooms and the hotel recently remodeled rooms and hotel inside and outside, so everything was really nice. Breakfast was excellent. Close to area restaurants, shops and the harbor.
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We were traveling and decided to stop at the Superior Inn. At once we were greeted by Shaun, who was running the shift. He was like a breath of fresh air. So friendly, kind, polite, professional... He got uus checked in and our room was perfect. He checked with us the next time We were in the lobby to see if there was anything else that he could do...
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The staff was amazing as well--very friendly, personable and accommodating. We had 2 dogs with us and were treated at check-in as if we brought a king. We were given dog treats (but asked first, which is appreciated), and were told up front the dog-friendly areas outside, so we didn't have to go in search ourselves. It was very welcoming. The hot t...
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Balcony room with great lake view. Friendly helpful staff. Hot tub was great after a day of hiking. Breakfast was scrumptious with plenty of options. Location was close to downtown. Enjoyable stay in a beautiful area.
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Management at Check in (Shaun) couldn't have been kinder. He was working w/o a helper (migraine) and running the front desk, bar and limited menu (mostly appetizers) but he took time with each guest. We had reserved a pet friendly room and Shaun gave our dog treats when we arrived, greeted her and us very warmly and this stood out because he was wo...
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My partner and I had a winter weekend stay in this beautiful town. We travel often and stay in many hotels, but this one was extraordinary. The outside is plain looking, but inside is another story. I believe their rooms were recently updated, ours was beautiful, comfortable and relaxing. Our king bed was very comfortable, as well as the pillows. T...
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The hotel was nice. Awesome view. The breakfast was great. The staff was very helpful. Always greeting you when you come in. I would certainly stay there again and I would highly recommend this hotel to my friends and family.
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